Refund policy
Returns
Changed your mind? You can return it within 14 days of receiving your order.
Start by emailing support@caffeineandcurses.com with your order number. Please don't send anything back until we reply. Where it goes depends on where you are, so we'll tell you where to send it.
Items need to come back unworn, unwashed and just as they arrived.
For change-of-mind returns and exchanges, you pay the return postage. The cost depends on your country.
Exchanges
Need a different size? Happy to swap it. Exchanges work the same way as returns: email us within 14 days, wait for our reply, then send it back. Once it arrives, we'll send your replacement.
What can't be returned
- Gift cards
- Sale items (unless they arrived faulty or wrong)
Faulty, damaged or wrong items
That's not a change of mind, so it's on us. Email support@caffeineandcurses.com with your order number and photos of the item and the packaging. You choose a replacement or a refund, and you won't pay any return postage.
Refunds and store credit
For change-of-mind returns, we'll offer you store credit first, so you can pick something you'd rather have. If you'd prefer your money back, we'll refund your original payment method instead.
Once your return arrives, we check it in. Within 5 business days of it arriving, your store credit or refund is issued and you'll get an email to say so. A refund can take your bank another 5–10 business days to show.
Store credit and refunds cover the item, not the original shipping charge, unless your item arrived faulty or wrong.
Your rights
If you're in the EU, you can cancel within 14 days of receiving your last item, sale items included, without giving a reason.
Nothing here affects your rights under consumer law, including the Australian Consumer Law.
